Date Awarded: November 2023

Millmead Optical Group has achieved B-Corp certification, making a significant milestone in the company’s journey towards sustainability and social responsibility.

B-Corp Certification is a designation that a business is meeting high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In order to achieve certification, a company must: 

• Demonstrate high social and environmental performance by achieving a B Impact Assessment score of 80 or above and passing our risk review. Multinational corporations must also meet baseline requirement standards. 
• Make a legal commitment by changing their corporate governance structure to be accountable to all stakeholders, not just shareholders, and achieve benefit corporation status if available in their jurisdiction. 
• Exhibit transparency by allowing information about their performance measured against B Lab’s standards to be publicly available on their B-Corp profile on B Lab’s website.  

As leaders in the movement for economic systems change, B-Corps reap remarkable benefits. They build trust with consumers, communities, and suppliers; attract and retain employees; and draw mission-aligned investors. As they are required to undergo the verification process every three years in order to recertify, B-Corps are by definition also focused on continuous improvement, leading to their long-term resiliency.  

Learn more here: https://www.bcorporation.net

Date Awarded: March 2022

Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.

We all expect efficient, effective, excellent, equitable and empowering customer service – with the customer always and everywhere at the heart of service provision. In an ever more competitive and demanding society, getting the customer experience right is crucial to the success of any business or organisation. With this in mind, Customer Service Excellence was developed to offer companies and organisations a practical tool for driving customer-focused change.

https://www.customerserviceexcellence.uk.com

Date Awarded: July 2021

ISCC is a global leading certification system, providing sustainability solutions for fully traceable and deforestation free supply chains.

ISCC’s objectives are to contribute to the implementation of environmentally, socially and economically sustainable production and use of all kinds of biomass in global supply chains.

• Implementing social and ecological sustainability criteria
• Monitoring deforestation-free supply chains
• Avoiding conversion of biodiverse grassland
• Calculating and reducing GHG emissions
• Establishing traceability in global supply chains

https://www.iscc-system.org

Date Awarded: Currently Auditing

The Carbon Trust provide solutions to the climate crisis. Supporting organisations globally as they accelerate towards Net Zero. From target setting, Net Zero pathways, assurance and footprinting, to policy advice, strategy setting and programme delivery, we seek smarter ways to turn intent into impact, where sustainability and economic realities go hand in hand.

Date Awarded: September 2022

Millmead were awarded a 3 star accreditation from Best Companies

A 3 Star accreditation is the highest standard of workplace engagement, representing organisations that truly excel. Awarded to organisations with a BCI score of 738 or higher, the 3 star accreditation reflects ‘world class’ levels of workplace engagement.

For more information please visit: https://www.b.co.uk/accreditation

Date Awarded: Surveillance audit 2022

ISO 9001 is the International Standard for Quality Management Systems, first published in 1987 by the International Organisation for Standardisation (ISO), it is one of the most commonly used management tools across the world.

It is designed to help organisations ensure that they meet the needs of customers and other stakeholders, by having a framework in place that helps ensure consistent quality in the provision of goods and/or services.