Date Awarded: March 2022
Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.
We all expect efficient, effective, excellent, equitable and empowering customer service – with the customer always and everywhere at the heart of service provision. In an ever more competitive and demanding society, getting the customer experience right is crucial to the success of any business or organisation. With this in mind, Customer Service Excellence was developed to offer companies and organisations a practical tool for driving customer-focused change.